Where can I access all conversations of my Avatar?

Your AI Avatar engages with learners by providing answers to their queries. You can monitor and analyze all these interactions directly through the Graphy dashboard to maintain response quality and enhance overall performance.

Steps to follow-

Step 1: Go to AI Avatars from the left navbar

Step 2: Click on Conversations

Step 3: You’ll see three tabs here:

• Chats

• Calls

• Notifications

1. Chats- This section shows all chat conversations between the users and the Avatar.

• Read the full chat by clicking on any chat.

• Filter chats by:

  • Channel (e.g., Web, Android, iOS)

  • Date range

  • Audience segment (Logged out, free and paid users)

2. Calls- You’ll see a list of all voice calls between the user and the Avatar here.

• You can view the entire call transcript

• Call recording can also be played by going to chat under Calls and click on Play call recording button to listen to the recording.

3. Notifications- This tab highlights user questions the Avatar didn’t answer.

• Total count of missed/unanswered questions shown in blue color as 12 in below screenshot. 

Actions You Can Take:

• Respond directly to the user.

• Skip the question if it doesn't need attention.

• Copy the message and add it as a snippet in Brain to train it.

Enhancement Strategy

When you discover unanswered questions in Notifications, copy them and add them to the Snippets section or upload additional supporting materials to improve your Avatar's future responses.