How can I answer an unanswered question?

Sometimes your AI Avatar may not have enough information to answer a learner’s question. When this happens, the question is marked as Unanswered. You can step in and reply manually to help your learner and improve the avatar for future interactions.

Steps to respond to an unanswered question:

1. Navigate to Conversations
   Go to the left navbar and select AI Avatars > Conversations. This section shows all the questions asked to your Avatar in chats section, as well as those it couldn’t answer in Notifications.
   

2. View Notifications
   If a learner asks something that the Avatar cannot answer, a notification will appear under the Notifications tab. This makes it easy to spot new unanswered questions.

3. Select the Unanswered Question
   You'll see a label like Unanswered question (1/1)  next to the learner’s name. Click on it to view the full question on the right panel.

4. Provide a Response
   To reply to a question, click on the Respond button and type out your answer. This lets you answer learners directly.

5. Skip if Not Needed
    If the question is not relevant or doesn’t need a reply, you can use the Skip option to clear it from your notification list.

Pro Tip

If it’s a type of question you expect to receive often, add it as a Q&A snippet under:
AI Avatars > Brain > Snippets > Add New > Question and Answer
This ensures the avatar is better prepared to handle similar questions automatically in the future.