Allowance Limits for Messages and Voice

Created by Ayush Sharma, Modified on Fri, 3 Oct at 5:41 PM by Ayush Sharma

This guide will help you understand the Allowances you set for your paid plans and how they relate to the underlying Limits of your Avatar's service. This is key to managing your costs and setting appropriate pricing for your audience.

1. What are my Consumption Limits?

You get free consumption limits for AI messages and AI Voice Calls. Below are the limits:

Type	Limits
Messages	Unlimited AI messages (with Fair Usage Policy or FUP of 50,000 messages)
Voice Calls	100 free minutes. Post that you will be charged ₹8 per minute or $0.10 per minute for any additional voice minutes consumed.

You can check these limits as part of your available balance on the AI avatar page:

Once you have consumed your message and voice call limits, you will have to recharge your Graphy wallet.

2. Can I setup allowances as part of my pricing plans?

Yes you can set Allowances for your audience so you can pass on the consumption usage costs to your audience. These are the specific, time-bound quantities of interaction (messages and voice call minutes) that you promise to your audience when they buy a specific pricing plan.

3. How to setup allowances as part of pricing plans?

In the Setup pricing section of your pricing plan configuration, scroll down to the Choose allowances section.

Under the heading, you will see a note: "These will be consumed from your messages and voice call limits." The allowances you set here define the maximum amount of interaction your audience gets, which is then deducted from your overall usage limits.

3. Messages Limit

This section allows you to control the maximum number of chat messages your audience can send to your Avatar.

Setting	Description
Limited (Default)	Here, you can set a specific custom number of messages (e.g., 50, 100) for the audience to use.
Unlimited	By selecting this, you allow audience to use unlimited messages

4. Voice Call Minutes Limit

This section allows you to control the maximum number of minutes your audience can spend in a voice call interaction with your Avatar.

Setting	Description
Limited (Default)	Here, you can set a specific number of voice call minutes (e.g., 5, 10 mins) for the audience to use.
Unlimited	By selecting this, you allow audience to use unlimited voice call minutes

Managing Your Costs

By setting up these allowances, you manage costs effectively while providing a high-value interaction experience to your learners.

What happens when my audience finishes their plan limits set by you?

Once your customers exhausts their allowed message limits or voice call minute limits, they will no longer be able to use the that feature immediately. To continue interacting with Avatar, the audience will be prompted to renew or buy a new plan.