Why Is My AI Avatar Taking So Long to Train?

If your AI Avatar is taking longer than expected to train, don’t worry, this is usually temporary and depends on a few common factors. Here’s what might be causing the delay and what you can do about it.

1. You've uploaded a lot of content

If you’ve added many files like course PDFs, transcripts, website pages, or social posts — the system needs time to read, understand, and organize the information. 

Tip: The more content you add at a time, the more time it takes. Let the system finish processing in the background.

2. Heavy Server Load

When many creators are training avatars at the same time, the queue gets longer.

What to do: Check back in 15–30 minutes. You don’t need to refresh or stay on the page — the system continues processing automatically.

3. Some Files May Be Unreadable

If you’ve uploaded image-based or scanned PDFs (with no actual text), or unsupported formats, they may slow things down or not process at all.

What to check: Make sure your files are clear, readable, and ideally in .pdf, .txt, or .docx formats.

4. Training Not Yet Triggered

Sometimes content is added, but not marked for training.

Fix:
Go to the Brain tab → Click on the content → Make sure it’s marked as Used for training.

5. Internet Connection Issues

If your connection dropped while uploading large files, some items may be stuck or incomplete.

Fix:
Go to Uploads or Synced Assets and confirm everything was uploaded successfully. Re-upload if needed.

Note : Assets added to the Brain undergo automatic processing. If an asset fails, the system will make up to three attempts to recover. After the third failed attempt, the detailed error message will be displayed, helping you take corrective action.

System & Error Messages Guide

Website Processor Messages

• WEBSITE_ACCESS_FAILED – "Couldn't reach the website"
  Displayed when website scraping fails during initial access due to network issues, an invalid URL, or site blocking.

• WEBSITE_PROCESSING_FAILED – "Processing failed"
  Displayed when website content is successfully scraped but fails during post-processing (e.g., file generation or content transformation).

 Snippet Processor Messages

• SNIPPET_CONTENT_NOT_FOUND – "Content not found"
  Displayed when snippet content cannot be found or retrieved during initial processing.

• SNIPPET_FORMAT_ERROR – "Text formatting issue"
  Displayed when snippet content is found but post-processing fails due to formatting issues.

• SNIPPET_TECHNICAL_ERROR – "System error"
  Displayed when snippet processing fails due to technical or system-related errors during post-processing.

Uploaded File Processor Messages

• UPLOADED_FILE_INVALID – "File can't be processed, check file type"
  Displayed when the uploaded file is invalid or not supported during initial validation.

• UPLOADED_PROCESSING_FAILED – "Processing failed"
  Displayed when file upload succeeds but fails during post-processing like transcription or conversion.

Socials Processor Messages

• SOCIALS_ACCESS_FAILED – "Can't access account"
  Displayed when access to a social media account fails due to reasons like private profiles, invalid credentials, or API issues.

• SOCIALS_PROCESSING_FAILED – "Processing failed"
  Displayed when social media data is collected but fails during post-processing such as content generation or file processing.

Processor Router Messages

• WALLET_DEDUCT_FAILED – "Not enough balance"
  Displayed when wallet deduction fails during training data processing.

• UNSUPPORTED_TYPE – "File type not supported"
  Displayed when the training data type is not supported by any processor.

• PROCESSING_TECHNICAL_ERROR – "System error"
  Displayed when general technical errors occur during processing that do not fit other categories.

YouTube Video Processor Messages

• YOUTUBE_NO_TRANSCRIPT – "No Captions, Failed"
  Displayed when the YouTube video transcript is not found or unavailable.

• YOUTUBE_PROCESSING_FAILED – "Failed to process video. Contact support if the issue persists"
  Displayed when YouTube video processing fails due to technical errors.

Still Delayed?

If your Avatar hasn’t completed training after more than an hour, reach out to Graphy Support with:

• Your Avatar name

• Approximate time content was uploaded

• File types used