Why is my live class recording showing a "Processing Error"?

If your live class recording on Graphy is showing a "Processing Error," it could be due to several reasons:

Network Issues : Poor internet connectivity during the recording can cause interruptions and errors in processing the video.

Server Issues : Temporary server problems on Graphy's end can lead to processing errors. These are usually resolved quickly by the platform's technical team.

File Corruption : The recorded file might have become corrupted during the upload or processing phase.

Technical Glitches : Occasional technical glitches can cause processing errors. These are often resolved by retrying the process or waiting for a short period.

Steps to Resolve the Issue

1. Check Your Internet Connection : Ensure you have a stable internet connection. If possible, try restarting your router or switching to a different network.

2. Retry the Process : Sometimes, simply retrying the process can resolve the issue. Go to the live class recording section and try re-uploading or re-processing the recording.

3. Wait for a Few Hours : Processing errors can sometimes be resolved automatically by the system. Wait for a few hours and check the status again.

4. Contact Support : If the issue persists, reach out to Graphy’s support team at care@graphy.com. 

Provide them with the following information:

• The specific error message you are seeing.
  
• The date and time of the live class.
  
• Any other relevant details that might help them diagnose the issue.
  

Additional Tips

• Monitor System Resources : Ensure your device has sufficient resources (CPU, RAM) to handle the recording and processing tasks.
  
• Update Software : Make sure your Graphy app or browser is up to date. Sometimes, outdated software can cause processing errors.
  

Need Help?
If you have any questions or need further assistance, please contact Graphy’s support team at care@graphy.com. They are available to help you resolve any issues you may encounter