Why Can't I Log in to My Graphy-Hosted Account?

If you are unable to log in to your Graphy-hosted account, there may be several possible reasons. Below are some common issues and troubleshooting steps to help you regain access.

Common Reasons and Solutions

• Incorrect Login URL: Ensure that you are logging in through your assigned Graphy URL (e.g., example.graphy.com) rather than Graphy.com.

• Incorrect Login Credentials: Double-check that you are entering the correct email address and password. If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page. Also, make sure there are no extra spaces before or after your email address.

• Custom Domain Integration Issue: If you have integrated a custom domain and mistakenly set it as primary, you may need to log in using your Graphy subdomain (e.g., example.graphy.com).

• Account Blocking: If your account has been blocked due to suspicious activity or other reasons, you may need to contact support for further assistance.

If you need additional help, please reach out to Graphy’s Support Team at care@graphy.com.